Frequently Asked Questions
Shipping
How much is shipping?
Shipping is free on every order, worldwide.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery is 7–14 business days after dispatch. You will receive a tracking number by email as soon as your order ships.
Do I have to pay customs or import fees?
Most orders arrive without additional fees. In rare cases your local customs office may charge import duties; these are the responsibility of the recipient.
Returns and Refunds
What is your return policy?
You can return any item within 14 days of delivery for a full refund, as long as it is unused and in its original condition. No questions asked.
How do I start a return?
Reach us through the Contact page with your order number and we will send you return instructions.
When will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.
Products and Materials
Are your pieces hypoallergenic?
Yes. Our sterling silver pieces are nickel-free, and our stainless steel pieces are hypoallergenic and safe for sensitive skin.
Will the jewelry tarnish?
All pieces are tarnish-resistant. To keep them looking their best, store them dry, avoid perfume and swimming, and wipe gently with a soft cloth after wear. See our Size and Care Guide.
Do your rings and bracelets come in different sizes?
Our rings are adjustable open bands that fit most sizes, and our bracelets and necklaces have adjustable chains. Details are on each product page.
Orders and Payment
Which payment methods do you accept?
We accept PayPal and major credit and debit cards through our secure checkout. All prices are in USD.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not yet been dispatched we will do our best to change or cancel it.
I have another question.
We are happy to help — send us a message via the Contact page and we will reply within 1–2 business days.